Privacy Policy

This Privacy Policy ("Policy") describes how jdplus ("jdplus," "we," "us," or "our") collects, uses, stores, and discloses personal information about individuals ("you" or "Player") who access or use the jdplus online casino and sportsbook platform available at jdplus.pro, including all related mobile-optimised experiences, games, and account management tools (collectively, the "Platform").

This Policy is issued in compliance with Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 of the Philippines, its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC). jdplus acts as the Personal Information Controller in respect of personal data collected through the Platform.

By creating a jdplus account, depositing funds, or otherwise using any part of the Platform, you acknowledge that you have read and understood this Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree to this Policy, please discontinue use of the Platform immediately and contact jdplus support to close your account.

jdplus collects personal data that is necessary to operate the Platform, verify player identities, process financial transactions, comply with legal obligations, and deliver a safe and personalised gaming experience to Filipino players. The categories of personal data we collect include:

jdplus does not intentionally collect special categories of sensitive personal data (such as health information, political opinions, or religious beliefs) unless explicitly required by law. If you voluntarily disclose such information through a support enquiry or other communication, jdplus will handle it with additional care and use it only for the purpose for which it was shared.

jdplus uses the personal data collected from Filipino players for the following specific purposes:

• Account creation and management: To register your jdplus account, authenticate your identity at login, and manage your account settings and preferences.
• Identity verification (KYC): To verify your age (21+), identity, and eligibility to use the Platform, in compliance with applicable Philippine gaming regulations and anti-money laundering obligations.
• Transaction processing: To facilitate deposits and withdrawals in Philippine Peso (PHP) through your chosen payment method, including GCash, Maya, GrabPay, BPI, BDO, Metrobank, InstaPay, PesoNet, QR Ph, and 7-Eleven CLiQQ.
• Platform operation and improvement: To deliver, maintain, and optimise the jdplus gaming experience, including personalising game recommendations, detecting technical issues, and testing new features.
• Responsible gaming compliance: To monitor gaming behaviour for signs of problem gambling, enforce deposit limits and self-exclusion requests, and provide appropriate support resources.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, unauthorised account access, money laundering, and other illegal conduct on the Platform.
• Legal and regulatory compliance: To comply with jdplus's obligations under Philippine law, including responding to lawful requests from regulatory authorities such as PAGCOR and the NPC.
• Customer support: To respond to your enquiries, resolve disputes, and process complaints through our support channels.
• Marketing communications: To send you promotional offers, bonus notifications, and news about jdplus games and features, subject to your marketing preferences and opt-out rights.

Under the Data Privacy Act of 2012 and its Implementing Rules, jdplus relies on the following lawful bases when processing your personal data:

• Contractual necessity: Processing that is necessary to perform jdplus's obligations under its Terms and Conditions — including account management, game delivery, and payment processing — is carried out on the basis that it is necessary to execute the contract between you and jdplus.
• Legal obligation: Processing required to comply with Philippine law — including KYC verification, anti-money laundering reporting, and responses to lawful authority requests — is carried out to fulfil jdplus's legal obligations.
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and service improvement is carried out on the basis of jdplus's legitimate interest in operating a safe, fair, and sustainable gaming platform. jdplus has assessed that these legitimate interests are not overridden by your privacy rights in these contexts.
• Consent: Processing for marketing communications and optional personalisation features is carried out only where you have given clear, informed consent. You may withdraw this consent at any time without affecting the lawfulness of any prior processing.

jdplus does not sell your personal data. We share personal data only in the following limited circumstances, and only to the extent necessary for the stated purpose:

• Payment service providers: Transaction data is shared with licensed payment processors (such as GCash, Maya, and bank partners) solely to facilitate deposit and withdrawal processing.
• Identity verification providers: Identity documents and selfie data submitted during KYC may be processed by third-party identity verification specialists engaged by jdplus to carry out document authentication and liveness checks.
• Game content providers: Technical session data (such as player ID, session tokens, and bet parameters) is shared with third-party game studios whose titles are integrated into the jdplus platform to enable game delivery and result verification.
• Regulatory and law enforcement authorities: jdplus will disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, or other competent Philippine authorities when required by law, court order, or lawful regulatory request.
• IT and security service providers: Cloud hosting, cybersecurity, and technical operations partners may process technical and usage data on jdplus's behalf under strict data processing agreements that prohibit any independent use of the data.
• Professional advisers: Legal, audit, and compliance advisers may access personal data on a need-to-know basis in connection with professional services rendered to jdplus, subject to professional confidentiality obligations.

jdplus uses cookies and similar tracking technologies on the Platform to improve your experience, maintain your session, and gather analytics data. The types of cookies used include:

• Strictly necessary cookies: These cookies are essential for the jdplus Platform to function. They maintain your login session, remember your account preferences, and enable secure navigation. These cookies cannot be disabled without significantly impairing Platform functionality.
• Analytics cookies: These cookies collect anonymised information about how players use the Platform — such as which games are most popular, how long sessions last, and which pages are visited most frequently. This data helps jdplus improve the Platform over time.
• Functional cookies: These cookies remember your personalisation choices, such as preferred language, display settings, and notification preferences, to deliver a more consistent experience across sessions.
• Marketing cookies: With your consent, jdplus may use cookies to deliver relevant promotions and to measure the effectiveness of its marketing campaigns. You can withdraw consent for marketing cookies at any time through your browser settings or our cookie preference centre.

You can manage or delete cookies through your browser settings at any time. Note that disabling certain categories of cookies may affect the functionality and performance of the jdplus Platform. Detailed instructions for managing cookies are available through your browser's help documentation.

jdplus retains personal data only for as long as it is necessary to fulfil the purposes for which it was collected, including any retention periods required by applicable Philippine law. The general retention principles applied by jdplus are as follows:

• Account data: Retained for the duration of your active jdplus account, plus a minimum period of five (5) years following account closure, in line with regulatory requirements for online gaming operators.
• KYC and identity documents: Retained for a minimum of five (5) years from the date of submission, or longer if required by AMLC or other applicable Philippine regulatory frameworks.
• Financial transaction records: Retained for a minimum of five (5) years from the date of the transaction, in compliance with anti-money laundering record-keeping requirements under Philippine law.
• Customer support communications: Retained for a minimum of two (2) years from the date of the interaction, or longer if the communication relates to an ongoing dispute or legal proceeding.
• Marketing data: Retained until you withdraw consent for marketing communications or request erasure, subject to any applicable minimum retention obligations.
• Technical and usage logs: Typically retained for up to twelve (12) months for operational and security purposes, after which they are anonymised or deleted.

When personal data is no longer required for any legitimate purpose, jdplus will securely delete or anonymise it using industry-standard data destruction procedures.

jdplus implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and jdplus servers.
• Encryption at rest for sensitive personal data stored in jdplus databases, including identity documents and financial records.
• Role-based access controls limiting access to personal data to only those jdplus personnel and authorised processors who need it to perform their job functions.
• Multi-factor authentication for access to internal systems containing personal data.
• Regular security assessments including vulnerability scanning, penetration testing, and third-party security audits.
• Incident response procedures to detect, contain, and report any personal data breach in accordance with the NPC's breach notification requirements under the Data Privacy Act.

As a data subject under Republic Act No. 10173 (Data Privacy Act of 2012), you have the following rights in relation to personal data held by jdplus:

• Right to be informed: You have the right to be informed about how jdplus collects, uses, and discloses your personal data — which is the purpose of this Privacy Policy.
• Right of access: You have the right to request a copy of the personal data that jdplus holds about you, along with information about how it is being processed.
• Right to rectification: You have the right to request correction of any personal data held by jdplus that is inaccurate, incomplete, or outdated.
• Right to erasure or blocking: You have the right to request deletion or blocking of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where it has been unlawfully processed — subject to jdplus's legal retention obligations.
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes and, in certain circumstances, for processing based on legitimate interests.
• Right to data portability: You have the right to receive a copy of the personal data you have provided to jdplus in a structured, commonly used, and machine-readable format, where technically feasible.
• Right to lodge a complaint: You have the right to lodge a complaint with the National Privacy Commission if you believe that jdplus has violated your rights under the Data Privacy Act. The NPC can be reached at privacy.gov.ph.

To exercise any of the above rights, please contact the jdplus Data Privacy Officer at [email protected] with the subject line "Data Privacy Request." jdplus will respond to all verified requests within fifteen (15) business days, as required under the Data Privacy Act.

The jdplus Platform is strictly for individuals who are 21 years of age or older, in accordance with Philippine laws governing online gambling and gaming. jdplus does not knowingly collect personal data from individuals under the age of 21.

If jdplus becomes aware that personal data has been collected from a player who is under 21 years of age, jdplus will immediately:

• Suspend and close the relevant account;
• Securely delete all personal data associated with the account to the extent permitted by applicable legal retention requirements; and
• Return any real-money deposits (net of amounts already wagered) in accordance with jdplus's underage gambling procedures.

Parents and guardians who believe that a minor may have created a jdplus account are encouraged to contact jdplus support immediately at [email protected]. jdplus takes underage gambling prevention seriously and will act on any such report promptly.

As an online gaming platform, jdplus may engage third-party service providers — including cloud infrastructure providers, game studios, and identity verification specialists — whose operations are located outside the Philippines. Where this results in personal data being transferred to a country outside the Philippines, jdplus ensures that such transfers comply with the Data Privacy Act of 2012 and the relevant NPC issuances on cross-border data transfers.

Safeguards applied by jdplus for cross-border transfers include:

• Transferring data only to countries or organisations that provide an adequate level of data protection as recognised by the NPC;
• Requiring overseas data processors to sign Data Processing Agreements incorporating standard contractual clauses approved by the NPC; and
• Conducting due diligence on the data protection standards of any overseas processor before engagement.

You may request information about the specific safeguards in place for any cross-border transfer of your personal data by contacting jdplus at [email protected].

With your consent, jdplus may send you promotional communications about new games, bonuses, sportsbook offers, and other jdplus features via email, SMS, or push notifications. Your marketing preferences are entirely within your control:

• Opt-in: Marketing communications are sent only where you have indicated your consent during registration or subsequently updated your preferences in your jdplus account settings.
• Opt-out at any time: You may withdraw consent for marketing communications at any time by clicking the "unsubscribe" link in any jdplus marketing email, updating your notification preferences in account settings, or contacting jdplus support directly.
• No effect on account access: Opting out of marketing communications will not affect your ability to log in to jdplus, place bets, deposit, withdraw, or use any other feature of the Platform. You will continue to receive transactional and account-related notifications that are necessary for the operation of your account.

jdplus reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, regulatory guidance from the NPC, or our Platform features. When material changes are made to this Policy, jdplus will take reasonable steps to notify affected players, which may include:

• Posting a prominent notice on the jdplus Platform;
• Sending a notification to your registered email address; or
• Displaying an in-platform alert upon your next login.

The "Last Updated" date at the top of this Policy will always reflect the date of the most recent revision. Your continued use of the jdplus Platform following the publication of an updated Privacy Policy constitutes your acknowledgement of the changes. We encourage you to review this Policy periodically to stay informed about how jdplus protects your personal data.

jdplus has designated a Data Privacy Officer (DPO) responsible for overseeing compliance with the Data Privacy Act of 2012 and this Privacy Policy. If you have any questions, concerns, or complaints regarding how jdplus handles your personal data, you may contact us through the following channels:

• Email (Data Privacy enquiries): [email protected] — please use the subject line "Data Privacy Request" or "Privacy Complaint" so your message is routed to the DPO promptly.
• Live Chat: Available 24/7 through the jdplus Platform for general support enquiries, including privacy-related questions.
• Response time: jdplus aims to acknowledge all data privacy requests within three (3) business days and to provide a substantive response within fifteen (15) business days, in accordance with the timelines prescribed by the Data Privacy Act.

If you are not satisfied with jdplus's response to your data privacy complaint, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority responsible for overseeing compliance with the Data Privacy Act. Further information about filing a complaint with the NPC is available on the NPC's official website.